Knickerbox Terms & Conditions
TERMS AND CONDITIONS
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes.
For the latest Delivery information, please see our Delivery Info page for details on delivery timescales etc.
Returns and Cancellations
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s:
* by email or
* by post to our Customer Service address:
*Customer Services
*FREEPOST CN 3021
*Whyteleafe
*Surrey
*CR3 0GG.
Goods must be returned within 28 days, using the FREEPOST address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.
If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free.
You will be responsible for the returned products until they reach us.
Refunds
Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.
Faulty Items
In the rare event you have a faulty item, please return to us at the FREEPOST address for an exchange or refund. Please note, if you do not use the FREEPOST option to return goods, we cannot refund any postage costs incurred by your return.
*Customer Services Department
*FREEPOST CN3021
*Whyteleafe
*Surrey
*CR0 3GG
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of purchase for lingerie and 1 year and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Product Display
Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown in the catalogue. Therefore, colours depicted should only be used as a guide. In order to adapt to customer feedback we reserve the right to amend and improve product specifications and lingerie fabrics and trims.
International Terms and Conditions
Please read our terms and conditions carefully as making a purchase is acceptance of these terms.
The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements.
All orders should be made payable to Knickerbox Ltd in Pounds Sterling.
We accept all major credit cards (Visa, Mastercard, Maestro, Amex and Solo).
Please note:the Free Postage over £35 offer only applies in the UK. For international delivery charges, please see our Delivery Info page
Privacy
As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Knickerbox has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractural obligations with Knickerbox. The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript you will not be able to use this site.
Using a Communal Computer
If using a communal computer, please follow the instructions below before placing your order.
Go to Control Panel, then Internet Options.
Click on the general tab.
Click to delete cookies, then click next button to delete files, this can take a minute or two, then click to clear browsing history.
You can then either re-start your machine, or refresh your browser, and you are then ready to place your order.
Payment Currency
We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
Payment Cards Accepted
We accept the following cards:
MasterCard / Visa / Visa Delta / Maestro / American Express / Solo
Other Payment Methods
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post.
Please send your order with a cheque or postal order to :
*Customer Service Centre
*Gold Group House
*Godstone Road
*Whyteleafe
*Surrey
*CR3 0GG
Please ensure all crossed cheques and postal orders are made payable to 'Knickerbox Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions.
We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.
Processing Payments
When you press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account. You will then receive an email within a few minutes confirming your order. If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of this (please note some issuing banks may still reserve your funds for a period of time).
Buying With Confidence
For your convenience we offer FREEPOST returns, easy exchanges and secure ordering. Unlike many of our competitors, we at Knickerbox ensure that every product sold meets the highest quality standards and is policed by our own Quality Assurance Team. Knickerbox takes active steps to ensure it complies with the Directives and Standards of International and European Law. What's more, Knickerbox Quality Assurance representatives visit all our factories and request compliance to the ETI code (Ethical Trading Initiative).
Knickerbox has complete traceability of product manufacture, full test certificates for all of our own branded products and manages its own due dilligence process. Not every product that is evaluated for the Knickerbox range makes it through to the customer. All products go through risk analysis procedure and some are rejected if it cannot meet the strict KnickerBox standards.
If you see another retailer with a similar product please do not assume that it is of the same high quality standards. If you are unsure, ask the company to supply you with a compliant test certification, risk analysis, manufacturing processes and a due diligence system that will stand up in Law.
At Knickerbox we pride ourselves on the quality of our products and in the fact that you can be confident of your purchases.
KNICKERBOX
Knickerbox.co.uk is owned by:
*Ann Summers Ltd
*Gold Group House
*Godstone Road
*Whyteleafe
*Surrey
*CR3 0GG
Registered in England and Wales no 10344349.
VAT registration number 210 551 810.
TEL:01883 629 629
Buying With Confidence
For your convenience we offer FREEPOST returns, easy exchanges and secure ordering. Unlike many of our competitors, we at Knickerbox ensure that every product sold meets the highest quality standards and is policed by our own Quality Assurance Team. Knickerbox takes active steps to ensure it complies with the Directives and Standards of International and European Law. What's more, Knickerbox Quality Assurance representatives visit all our factories and request compliance to the ETI code (Ethical Trading Initiative).
KnickerBox has complete traceability of product manufacture, full test certificates for all of our own branded products and manages its own due dilligence process. Not every product that is evaluated for the Knickerbox range makes it through to the customer. All products go through risk analysis procedure and some are rejected if it cannot meet the strict KnickerBox standards.
If you see another retailer with a similar product please do not assume that it is of the same high quality standards. If you are unsure, ask the company to supply you with a compliant test certification, risk analysis, manufacturing processes and a due diligence system that will stand up in Law.
At KnickerBox we pride ourselves on the quality of our products and in the fact that you can be confident of your purchases.
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KNICKERBOX
KnickerBox.co.uk is owned by:
Ann Summers Ltd
Gold Group House
Godstone Road
Whyteleafe
Surrey
CR3 0GG
Registered in England and Wales no 10344349.
VAT registration number 210 551 810.
TEL:01883 629 629